Due to the surge in demand for COVID-19 PCR Testing across Ontario some labs are currently experiencing a significant backlog at levels not seen during previous pandemic waves. This has results in some delays in analyzing and reporting test results. 

Our staff continue to work closely with labs who process tests and provide lab results for our clinics. It usually takes 1 to 3 days for people to receive their PCR test results, however, due to the significant pressure on the system you may not receive your results within this timeframe.

What should you do?

If you have not received your results and it has been more than 5 days please visit Ontario Health’s COVID-19 Test Results Viewer which enables Ontario residents to access and view their COVID-19 test results from the Ontario Ministry of Health.

You can view the Ontario Health COVID-19 Test Results Viewer here: https://covid19results.ehealthontario.ca:4443/agree

If your results are not available, the lab has not processed your test and our team also will not have your results. It is very important to us that you receive your results as quickly as possible and we will send them to you as soon as we receive them from the lab.   

If you develop symptoms please assume you have COVID-19 and follow public health guidelines including self-isolation.

Thank you for your patience.

COVIDdetect

Customer Support